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Do you have the confidence to support our clients when they call us, and be the voice of Onebright? Can you help make a positive impact on our client's mental health journey? Then consider joining our incredible Onebright Team as a Client Care Coordinator
About Our Opportunity
As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone, managing your own portfolio of cases where you will provide pro-active administrative support and be responsible for handling inbound and outbound calls to maintain regular contact with our clients, customers and therapists.
What we are looking for
* Minimum of 1 year's experience working in a customer service, or customer facing environment with the ability to support our clients on the phone.
* Competent at managing administration tasks specifically within Microsoft software suite.
* Willing to travel to our Head office 3 days a week.
How we say thank you
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:
* 24 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
* When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
* A private company pension with Royal London enabling you to keep one eye on the future.
* Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
* A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
* Rewards gateway giving you access to an endless list of little perks and savings with retailers.
* Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
* Learning new skills is important so accessing our Onebright L&D platform will engage your enquiring mind.
Information to help you with your application
*Please note the start date for this position is the 17th of Feb 2025 *
Onebright is committed to delivering in line with 'safer recruitment' principles and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
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