A fast paced, expanding, financial services organisation is looking for a Recoveries and Litigation Specialist to join their Collections Department. This opportunity will suit someone with similar experience, looking to join a company during an exciting period of growth. Based in Slough with options for hybrid. Key responsibilities Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance Experience/skills Experience in a collections Word and Excel to intermediate level Benefits 25 days holiday Pension Healthcare Hybrid - 3/2 office/home Excellent company that value their employees