Customer Success Manager
Application Closing Date: 31st March 2025
Hours: 37.5 hours per week
Location: Friars House, Coventry / Hybrid
Reports To: Chief Operations Officer
Salary: £50,000 - £55,000 per annum
About the Role
We Are Group is seeking an experienced Customer Success Manager to oversee the successful delivery of key public sector contracts such as, but not limited to, His Majesties Courts and Tribunal Services (HMCTS). In this strategic role, you will be responsible for managing the full contract lifecycle, from onboarding to renewal, ensuring that our public sector clients receive exceptional service and achieve their desired outcomes. You will act as the primary point of contact for the client, developing strong relationships with key stakeholders, ensuring operational excellence and driving client satisfaction.
We are looking for candidates with experience managing contracts within the public sector, ideally with government agencies, legal institutions or similar bodies. Your understanding of the complexities and regulatory requirements of public sector contracts will be key to ensuring successful delivery and long term client satisfaction.
Key Responsibilities
You will lead the strategic delivery of public sector contracts, ensuring that all service commitments, KPIs and financial targets are met. You will build and maintain strong relationships with stakeholders at all levels, providing strategic guidance and regular updates on contract performance. Financial oversight will be a key part of the role, managing budgets, tracking costs and identifying opportunities to improve profitability. You will work closely with internal teams to ensure seamless service delivery, proactively addressing any challenges and ensuring that client satisfaction remains high.
About You
We are looking for a commercially minded, results driven professional with a strong background in customer success, contract management or account management, specifically within the public sector. You should have experience managing large, complex contracts with government or public sector clients and a deep understanding of the challenges and opportunities involved in delivering services in a highly regulated environment.
Strong communication and relationship building skills are essential, along with the ability to work strategically and solve problems proactively. Financial acumen, operational oversight and team leadership experience are also key to success in this role. Your ability to navigate public sector frameworks, compliance requirements and stakeholder expectations will set you apart.
What We Offer
We offer a competitive salary and benefits package, along with the opportunity to work in a fast paced, high growth environment where you can make a meaningful impact. If you are a strategic thinker with a passion for delivering outstanding service and building strong client relationships, we would love to hear from you.