If you've got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.
As well as a salary starting from £23,205 for a 35-hour week, we offer free parking, on-site gym, and OFSTED subsided on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.
You will:
* Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
* Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
* Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy. * Be a problem solver with excellent attention to detail.
* Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.
Although Customer Service experience and crystal-clear communication is essential, you don't need to have banking experience, as we can teach you everything you n...