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Communication Governance & Insight Manager (12 Month FTC), Stockport
Client: Reed- UNLIMITED
Location: Stockport, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.03.2025
Expiry Date: 10.05.2025
Job Description:
Santander Consumer Finance (SCUK) is one of the UK’s Leading Motor Finance companies providing finance to a network of car dealerships throughout the UK, and we are currently looking for a Communication Governance & Insight Manager to join us on a 12 Month Fixed Term Contract.
Reporting to the Head of Compliance - Commercial, you will create and implement a clear strategy to support the oversight of all customer communications and our customer feedback programme. In this role you will have a high level of responsibility, as you will be required to own policy documents and will sign off on all customer facing communications.
Please note this is a hybrid role with at least 3 days a week at the SCUK head office in Redhill. Remote workers will not be considered.
Responsibilities will include:
1. Customer Communications - Management of all customer communications via a central repository including gaining all necessary approvals to ensure that all Customer Communications are technically compliant, relevant, managed at expiry and meet regulatory requirements and specific focus on promoting good customer outcomes.
2. Customer Insight Programme - Implement and manage the customer feedback programme in line with Consumer Duty guidelines/framework, taking into consideration risks within all Customer Journeys working with all parties to ensure SCUK has a robust customer feedback programme.
3. Financial promotions - Working with Brand Marketing Managers to ensure adherence to the Financial Promotions Guidelines and Policy Standard document.
4. Risk - Dealing with and escalating identified risks as required under the SCUK risk framework and policies and/or legislative and regulatory policies and guidelines.
5. Regulatory changes - Working with stakeholders to create and implement changes from a legal, regulatory, and business perspective.
6. Customer journey - Working with CRM Managers and Operational Teams to oversee the customer journey touchpoints with a communications and Consumer Duty readability lens.
What we’re looking for someone who:
1. Has previous Communication Oversight experience.
2. Has extensive understanding of legal, regulatory, compliance and customer management within the financial services sector.
3. Has excellent written and verbal communications skills.
4. Displays sound business acumen.
5. Can produce sound working documentation.
6. Has the ability to work under own initiative with enthusiasm.
7. Has excellent organisational skills.
8. A proven track record in achieving objectives.
We have a range of benefits available which include:
1. Competitive salary of £38,500-£45,000 (dependent on experience)
2. Annual bonus based on personal and company performance
3. Employee assistance programme
4. Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know:
1. The hours for this role are 09:00-17:00 across Monday to Friday.
2. This role requires occasional travel to the London and Milton Keynes offices for team meetings.
Inclusion:
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply.
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