Newton Aycliffe
GBP 10.000 - 40.000
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, with a growing team and sites UK wide.
About the role...
We are seeking a friendly, personable, customer-focused Hotel Receptionist to join our team! For us, delivering consistent exceptional customer service and looking for opportunities to exceed customer expectations wherever possible is what's most important. Link this with your bubbly, friendly, innovative, and customer-focused personality, and we are confident that our hotel reception team will remain the "friendliest Hotel reception team in Europe" (based on customer feedback through our internal satisfaction survey).
You'll provide an outstanding welcome and farewell to our guests (You are the first and last person they are likely to see) and exceptional customer service throughout their stay with us at the hotel. There will also be some administrative duties which include: telephone inquiries, reservations, guest arrival reports, preparing bills, taking payments, and conducting end of shift/day banking. Our shift pattern is based on 5 days from 7 - this role will include weekends (Early Shift - 7am to 4pm, Late Shift 2.30pm to 11.30pm - this role will include a mixture of both).
About You...
Personality is key for this role. Experience within customer service is essential. Experience as a hotel receptionist is desirable but not essential. Experience using OPERA PMS is very desirable but not essential.
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