Salary Starting salary £25,000 plus a 10% annual bonus - opportunities to progress to £28,500 depending on performance in the role.
Location Belfast
This is a Permanent, Full Time vacancy that will close in 8 days at 23:59 BST.
The Vacancy
What it’s like to work at Energia Group
* We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.
* Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
* We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
* You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
* We also get the balance right with a hybrid work model—2 days in the office, 3 days working from home—so you can stay connected while still having flexibility.
The Role
Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast.
This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.
We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customer’s perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries/expectations and can reach out to seek support and feedback.
What you'll need
* Experience of having difficult conversations in a fast-paced, target-driven environment.
* Experience of demonstrating strong resilience, empathy and adaptability in the workplace.
* Excellent communication skills, both written and verbal.
* Proficient in use of Microsoft Outlook and can manage multi-channel communications.
If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting.
Please note - as part of the application process, you may be asked to complete an online assessment.
NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position.
Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units – Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.
Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland’s renewable energy future.
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
Application Process
1. Apply
All applications should be submitted online.
2. Assess
Our team will review all incoming applications. You should expect to hear from us within 2 weeks.
3. Shortlist
If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.
4. Interview
The next stage will be an online or face-to-face interview with the Hiring Manager and other members of the team.
5. Second Stage
Candidates may proceed to a second stage involving an informal discussion, an assessment (e.g., a presentation), and/or a structured interview session.
6. Offer
Following the final stage you should expect a response from our team within 1 - 2 weeks.
Contact Us
If you have any questions about open roles or working with Energia Group, please just drop us an email at careers@energiagroup.com.
Energia Group is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account any adjustments that could assist you.
A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.
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