JOB DETAILS Job reference REQ01122 Date posted 21/11/2024 Application closing date 05/12/2024 Location London Salary £15.24 per hour. Package Contractual hours 0 Basis Zero Job category/type Stage Door Job description ABOUT TRAFALGAR ENTERTAINMENT (TE) Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. ABOUT TRAFALGAR THEATRES Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect. ABOUT THIS ROLE: The Stage Door Receptionist plays a vital role in providing a welcoming and professional reception service at the primary entrance to the theatre for all staff and visitors. They also play a key role in ensuring the safety and security of the building, remaining vigilant to minimise security risks and taking an active role in the operation of the theatre’s emergency procedures, as well as being a member of the theatre’s Emergency Response Team. Key Responsibilities Reception To represent the theatre in a professional manner, welcoming all theatre staff; production staff and creatives; visitors and contractors into the building, and providing exceptional internal and external customer service. To manage the theatre’s switchboard, handling and forwarding calls and effectively dealing with enquiries as required. To maintain an efficient messaging system, ensuring all messages are accurately communicated to the relevant recipient in a timely manner. To monitor and record all deliveries and incoming post, and co-ordinate the internal delivery of the parcels, whether by immediately notifying the addressee or arranging for the delivery of any item to the addressee personally by the Day Person, so that the Stage Door area is kept free of obstructions. To be responsible for recording any theatre property loaned by the Stage Door Receptionist to staff and visiting company members at any time, particularly during show turn-around periods. To record the distribution of radios to visiting contractors and production staff, ensuring all are returned prior to their departure from the venue, and immediately reporting to the theatre management any instances when radios have not been returned or have been lost. To record the distribution of dressing room keys to resident company members, ensuring all are returned prior to their departure from the venue each day, and immediately reporting to the theatre management any instances when dressing room keys have not been returned or have been lost. To be responsible for the allocation and return of theatre keys to any cover staff, ensuring that internal keys are returned after use. To monitor the visitor diary for all productions, ensuring visitors are booked in advance. To log all lost property and be the first point of contact for patrons enquiring about lost items. To assist the Theatre Manager in providing up-to-date production welcome packs ahead of the visiting production’s arrival, including updating the dressing room welcome pack, creating ID cards, arranging fruit bowls, and writing welcome cards. Health & Safety To safely unlock the building in the morning as required by the daily rota, ensuring the venue is safe for the team to enter, in line with the theatre’s opening procedures. To clear and secure the building in the evening, as required by the daily rota, as part of the theatre’s end of day procedures. To undertake daily checks of the company dressing rooms prior to the closure of the venue to ensure the safety of the building, which includes closing and locking windows and ensuring all unnecessary electrical appliances are switched off. To report to the General Manager any instances when dressing rooms have been left unsecured or appliances left running by members of the resident company. To carry out the weekly check of the emergency evacuation alarm and to record this in the fire log. To implement and co-ordinate emergency procedures as required. To participate in regular safety drills with all in house theatre staff and to operate all alarm systems efficiently and effectively. To assist the Duty Manager in evacuating the building in an emergency, in accordance with the current Business Resilience & Continuity Plan. To be fully aware of the health and safety procedures and risk assessments relating to the Stage Door Reception department, adhering to all procedures in order to minimise the risk of injury and accidents. To conduct site inductions with contractors and visitors as they arrive at the venue, explaining emergency and relevant health and safety procedures. To complete permit to work forms with contractors and technical staff when required. To remain vigilant in abiding by all security procedures to minimise security risks and company losses, including the inspection of deliveries to Stage Door and keeping up-to-date records of staff, contractors and visitors entering and leaving the premises, issuing visitor passes as required. To report any accidents, incidents or near misses to management as and when they occur. To report any incident or activity that could be injurious to somebody who works, visits or passes through the theatre, or causes damage to the fabric of the building. To store and maintain the disaster recovery pack (LEAR Kit), ensuring that all relevant equipment is maintained for use in the event of an emergency evacuation of the building. To maintain and update the Stage Door notice board with relevant information for theatre staff and incoming companies as required. To ensure that the fire alarm panel is set to the correct mode (‘Day’ or ‘Show’). To ensure all radios are correctly stored, are readily accessible and are not obsolete. To attend Health and Safety meetings and Venue Operations Meeting as required. To monitor the venue’s CCTV system, reporting to the theatre management any issues or suspicious behaviour. To report any required equipment maintenance to the theatre management, including CCTV and the fire alarm system, and contact maintenance companies when necessary. To work with the Theatre Manager to develop and implement environmental initiatives throughout the building. General Responsibilities To complete and submit a timesheet each week, ensuring it is correct and ready for processing by the Theatre Administrator each Monday morning. To assist in the ongoing training of staff, with particular reference to new Stage Door employees. To actively engage with the company’s HR Systems, attending regular check-ins with the Stage Door Supervisor & Theatre Manager, providing feedback for colleagues and working towards agreed goals. To maintain a highly professional standard of appearance, in accordance with the department’s dress code, ensuring that the theatre’s image is always upheld. To attend training courses, as required, and take responsibility for ongoing professional development. To complete any other delegated task that may assist the company in achieving its business objectives, as required by the General Manager or Theatre Manager. ABOUT YOU: The role of Stage Door Receptionist is vital to the smooth operation of the venue’s busiest entrance. It requires an individual who is highly motivated and able to work well on their own and on their own initiative. The Stage Door Receptionist must be flexible and capable of responding to the demands of an exciting venue, where the challenges have the potential to change on a daily basis. This position requires pro-activity and a willingness to seek solutions to any issues as they arise. The role also requires an individual who has welcoming demeanour and is able to provide excellent customer service to customers, visiting production staff, contractors and fellow colleagues. They must possess excellent communication skills and be capable of effectively liaising with all venue departments. The Stage Door Receptionist must remain vigilant at all times and an ability to remain calm under pressure is vital. Crucially, the Stage Door Receptionist will consistently demonstrate a desire to learn new skills and to develop themselves professionally, to ensure that they make an ongoing contribution to the success of the venue. If this sounds like you, we'd love to hear from you. Please submit a CV and Covering Letter as to why you think you are suitable for the role via the Recruitment Portal. Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent. We are curious, courageous, and ambitious, empowering people to challenge and innovate in pursuit of excellence