Anderson Knight is delighted to be recruiting for Customer Service Coordinators on behalf of a well-established FM business based in Hillington.
This role is key to ensuring smooth operations by effectively organising and prioritising the workload of the engineering team.
Salary: £23,670, increasing to £24,400 after 6 months.
Shift Pattern:
You’ll work an average of 35.5 hours per week on a rotating 4-week schedule, which includes:
* A guaranteed minimum of 2 consecutive days off per week, occasionally extending to 3 days off.
* One weekend shift every 4 weeks.
Key Responsibilities:
* Organise and prioritise engineering workloads to meet customer deadlines.
* Direct engineering resources efficiently and update customers on progress.
* Ensure compliance with established procedures and quality standards.
* Promote excellent customer service, handling concerns and escalations professionally.
* Answer incoming calls and manage customer queries or requests.
* Monitor jobs in the system, liaising with clients and service teams to address issues.
* Handle escalations and urgent requests following appropriate procedures.
* Use remote data to diagnose faults and determine the best course of action.
* Balance the needs of customers and engineers in a fast-paced environment.
* Raise issues with management and assist in their resolution.
* Understand customer contracts and deliver on service level agreements.
* Produce and distribute reports as needed.
* Coordinate the procurement and scheduling of parts for repair work.
Key Attributes and Skills:
* Proven experience in a similar coordinating role is essential.
* Background in the service industry is advantageous but not required.
* Strong administrative skills, particularly with Excel and Microsoft Office.
* Ability to work collaboratively within a team.
* Skilled at handling multiple tasks and remaining composed under pressure.
* Excellent rapport-building skills with customers and colleagues.
If this sounds like the right opportunity for you, please send your CV in confidence to apply.