UP Building Products is one of the Brands within Brickability Group.
UP Building Products is part of the Brickability PLC Group, dedicated to being the market leading supplier of Roofline Products and James Hardie Cladding to the domestic and commercial market. To continue in our achievements, we are looking for an enthusiastic, reliable and driven individual to join our team and assist in the continual growth of the company.
Purpose of Role
To ensure accurate, safe and compliant stock logistics
Duties
·Plan and organise shipments/deliveries
·Plan and coordinate drivers, vehicles, load and journeys
·Check load and safety of trucks
·Supervise safety check on trucks and act on defect reports
·Organises couriers by confirming delivery weight, size location and delivery date
·Organising MOTs, services, tacho calibration and maintaining accurate records and returns.
·Report all accidents to the company’s insurers
·Ensure that all picking orders are accurate and double checked
·Organise customer collections and returns
·Record and organise interbranch transfers
Customer Service
·Provide a professional, friendly and helpful service to customers at all times.
·Deal with enquires and provide information on products in a timely manner
·Ring customers before delivery if their order is incomplete or if the delivery date changes
·Cover the front desk and phones
·Build effective and ongoing relationships with regular customers
·Deal with complaints, escalating to the Assistant Branch Manager/Manager as required.
Teamwork
·Support colleagues in providing a professional service to the customer
·Support overall team performance. Be prepared to answer phone calls
·Share knowledge and expertise on products and customers
·Step in where needed to help assist with tasks to ensure that the branch runs smoothly, assist with warehouse duties if needed
·Ensure that H&S policies and procedures are followed at all times
·Working flexibly to ensure cover is provided when required
·Serve at the front counter when needed
Requirements
·Numeracy and literacy skills, educated to GSCE or equivalent
·Experience of working in a building merchant or similar environment
·Experience of stock control, transport and logistics in a branch
·Working knowledge of health and safety legislation
·Strong communication skills
·Excellent organisation and planning skills
·IT skills in Microsoft office including word and excel
·Able to work on own initiative
·Full driving license