Job Title: Junior Information Technology Desktop Support Technician
Location: London, England
Type: Onsite || Long Term Extendable Contract
Overview:
We are seeking a Junior IT Desktop Support Technician to provide comprehensive onsite support, encompassing desktop/end-user support, smart hands and feet services, and data center support. This role requires a proactive and client-focused professional to ensure smooth IT operations, uphold user satisfaction, and manage technical activities efficiently.
Responsibilities:
* Provide on-site technical support to users
* Resolution of hardware and software issues
* Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers
* Monitor and respond to support calls, emails, and messages related to user problems and requests;
* Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
* Perform onboarding for new users
* Asset management
* Contact with global support areas
* Provide support to users of the office, laboratory, and distribution center.
Requirements:
* 1-to-2 years of experience in the relevant line of work
* Previous experience as an on-site and remote support analyst;
* Basic knowledge of English for communication with global groups;
* Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
* Strong problem-solving skills, multitasking ability, and attention to detail;
* Excellent communication skills and ability to work in a team;
* Knowledge of the ITIL methodology
* Technical support-related certifications will be a plus.
Important for this position:
* Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team.
* Ready to think outside the box, give ideas and share suggestions