Who we are
REACT Specialist Cleaning, part of the successful REACT Group PLC, tackles the jobs no one else can – that’s why we’re known as the ‘extreme cleaning company’. Proudly going beyond the everyday, our trained experts work on flood and fire restoration, graffiti removal, hoarding and house clearances, trauma, crime and emergency scenes and hazardous waste management, to name but a handful of services. Every team member understands the impact their work has in lessening serious situations and we’re a close-knit bunch, as a result. RSC is truly international; a reflection of our commitment to developing a team which represents our wonderful, diverse community and clients.
The role
We’re looking for a Business Support Manager who will be responsible primarily for building new and developing existing relationships with clients to create new business opportunities for the Sales Team. In accordance with company policies, rules and procedures to achieve KPIs and SLAs, you’ll help deliver sustainable and profitable business growth through management of clients, contractors and suppliers.
What you’ll be doing
Specific tasks and duties include:
* Processing RSC/subcontractor documentation for adhoc and reactive work, post-completion.
* Client contact: daily calls and follow-up emails.
* Promoting cross-Group services to new/existing clients to create growth opportunities.
* Using client portals, CAFM and JobLogic systems to ensure correct completion of jobs for invoicing.
* Input/update information into CRM (HubSpot), to ensure customer data is always accurate.
* Update Sales Team on the progress of contracts and specific jobs when required.
* Flag any issues arising during the administrative or operational process of delivery of each job and ensure that variation orders are obtained when necessary.
* Managing RSC relationships with suppliers and subcontractors.
* Processing of reactive work orders where required, ensuring accurate information is passed to RSC Operatives / subcontractors whilst providing updates to clients.
* Quality control and governance of RSC subcontractor and client paperwork, job sheets and pictures, raising queries re: quality or discrepancies to help RSC achieve value for money.
* Maintaining RSC’s reputation with clients by communicating well and often, mitigating issues.
* Assuming accountability with respect to ensuring customer satisfaction and identifying opportunities to enhance service.
* Creating, implementing and monitoring internal trackers to enable Sales Team to track progress of adhoc or reactive work that’s yet to be processed on CAFM system.
* Creating, running and managing reports of adhoc / reactive sales activity, sharing with Sales Team for discussion.
* Providing input into the sales, operational and marketing functions.
* Attending internal meetings to update the wider Group on your role, activities and tasks.
* When required, attend client meetings with members of the RSC Sales Team.
About you
With experience in a client-facing role (ideally in a service-led industry), you have excellent communication skills and are highly motivated. Ours is a fast-paced environment, but you can manage effectively a simultaneous stream of relationships, projects, admin tasks and responsibilities. Whether it’s handling numerous calls, multi-tasking or working to tight deadlines, your self-autonomous approach and ‘completer / finisher’ mindset allows you to prioritise work to deliver against KPIs and SLAs. Strong attention to detail is a must, as is proficiency with Microsoft Suite applications (Word, Excel, PowerPoint etc.).
You can relate to people at all levels and in all circumstances, be it building relationships or during ‘tough’ conversations about service delivery. Essentially, it’s your sunny, positive attitude that has the greatest effect on the team.
What we’ll give you
* Salary: £27,500 to £35,000 per annum, dependant on experience and other qualifying factors
* Holiday entitlement of 33 days per annual leave year (including Bank Holidays)
* A friendly working environment where everyone’s voice is heard
* Job satisfaction, a sense of purpose and of being valued
* Company benefits which include training courses & schemes and access to our Employee Assistance Programme
* Company mobile phone, laptop and additional monitor
* Expenses covered for work-related travel & expenditure
* Cross-Group & industry networking opportunities
* Career development within a growing, equal opportunities PLC organisation.
#J-18808-Ljbffr