Salary
Grade 7 (£39,460 - £44,274 per annum)
Basis
Full time
Job category/type
Administrative and support, Professional and managerial
Date posted
17/12/2024
Job reference
R7726
OPEN TO UNIVERSITY EMPLOYEES ONLY
Fixed term for 12 months, 37 hours per week
We have an exciting opportunity for a Senior Student Engagement Coach to join our Student Services directorate, here at the University of Huddersfield. It is an exciting time to join Student Services, as we continue to grow in the range of support, information, advice, and guidance we offer to our diverse community of students. This is a fast-paced, dynamic service that requires individuals who put customers at the heart of everything they do.
Your role will involve working as part of an experienced coaching and administration team to facilitate excellent support for our students. You will support students to identify the barriers to their learning and help them manage these so that they can better concentrate on their academic work. You will also help to identify students struggling with low attendance and engagement in their course. You will work with the team to interpret data that highlights students who may benefit from further support during their studies and initiate contact with them. You will meet with students daily to offer support and guidance, respond to students’ emails, and signpost to wider university professionals as necessary to support the student’s successful re-engagement.
You will be an organised, experienced, and motivated professional with the capability to deal with a varied and complex workload. A great team player, you will be able to develop effective working relationships with colleagues at all levels and be flexible to adapt to changing circumstances. Your previous experience will have involved using both bespoke IT systems and Microsoft Office applications (e.g., Word, Excel, Teams) to deliver outstanding customer service to all.
We offer an excellent employment package including hybrid working, blending a mix of remote and on-campus working (dependent on work duties).
The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion, including our commitments and accreditations as a Disability Confident Employer, Stonewall Gold Award holder, and Top 100 Employer, Athena SWAN Bronze Award holder, and Race Equality Charter Bronze Award holder.
Informal enquiries are welcome to Sharon Morgan, Student Engagement and Attendance Monitoring Manager, s.morgan3@hud.ac.uk
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