About The Company
Our company, Yushi Limited was established in 2017 to provide clients with cost-effective freight forwarding solutions that meet their unique needs. We are dedicated to providing our clients with excellent customer service. From our origins in Barking, London to operating on 3 continents by 2022 – I would like to thank my team of shipping professionals who have over 40 years of combined experience in import and export logistics. Their skills and knowledge have helped us grow our client base, even in the turbulent and uncertain times that have affected the shipping industry in the last 2 years. It is common knowledge in shipping circles now that IMPOSSIBLE IS YUSHI! We are in the people’s business and we tailor our services to meet the exacting needs of every customer
THE JOB ROLE
We are seeking a skilled and dedicated IT Manager to join our dynamic team. As the IT Manager, you will be responsible for the management, maintenance, and optimization of our IT systems and infrastructure. This hands-on role plays a crucial part in ensuring the smooth operation of technology systems.
Please note this is a remote role, you will be required to visit our office only on need basis
WHAT YOU’LL DO
Main Duties & Responsibilities :
IT Systems Management
• Manage and maintain software and services estate, including Microsoft 365 suite, ensuring efficient user management across the organization.
• Oversee the functionality and performance of IT systems, diagnosing and resolving any issues that arise.
• Implement routine system enhancements based on organizational needs.
• Cost and budget management.
Network and Hardware Support
• Provide broad IT support, including network setup, hardware troubleshooting, and software maintenance for the office.
• Ensure compatibility between systems and manage hardware updates and patch management activities.
Inventory Management
• Oversee and manage the IT inventory, ensuring all equipment is accounted for and in working order.
AI Tools and Automation
• Implement and manage new AI tools and automation processes to improve efficiency and productivity across the organization.
Security and Access Control
• Oversee and enhance security measures, ensuring systems are protected against intrusions and viruses.
• Oversee user permissions, ensuring secure access to IT services and applications.
• Provide BAU support for Security related operations.
User Education and Training
• Provide training and support to staff on new software installations and IT system changes.
• Conduct workshops and training sessions to improve technology usage across the organization.
Backup and Recovery
• Oversee data backup and disaster recovery strategies, ensuring swift resolution of system failures and data loss incidents.
Documentation and Compliance
• Produce and maintain comprehensive documentation of IT systems usage, end-user demands, and recurring issues.
• Ensure compliance with internal and external regulations (ISO and Cyber Essentials)
• Identify and implement measurable KPIs and monitor progress.
Supplier Management
• Maintaining strong relationships with vendors and ensuring that IT services and products meet organizational needs.
ABOUT YOU
The following expertise and experience are required:
• Leadership and team management – Motivating staff and managing resources efficiently.
• 5 years’ experience in IT or Systems Manager role.
• Proficiency in Microsoft 365 suite.
• Knowledge of IT, networks, and hardware/software troubleshooting.
• Experience with AI tools and automation.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Strong stakeholder engagement skills.
• Strong change management skills.
• Strong analytical and integration skills.
• Proactive and self-motivated, able to set and achieve team and personal targets.
• Comfortable working in a small, fast paced company.
• Able to work effectively with others in a group and participate in new ideas generation.