POSITION: Lead Claims Handler (FTC - 6 months)
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
ASSIGNMENT NO: 28291
LOCATION: London
Purpose of the Job:
To provide a claims handling service to members who are the subject of a clinical negligence claim
Key Activities/Accountabilities:
* Responsible for handling own caseload in accordance with Claims Handling Protocol
* Provide support for other members of the claims handling team & contribute to a positive team culture
* To investigate, quantify and negotiate claims
* Provide assistance & guidance to members during the claims handling process
* Maintain a good working knowledge of current technical & legal developments relevant to the work of the Claims Handling department
* Participate in educational activities & keep a record of training/educational activities
* Any other duties that are within the post holder’s capabilities
Qualifications & Experience:
* Claims handling experience in clinical negligence or other relevant business area such as personal injury, general insurance or legal environment
Job Related Competencies – knowledge, skills and attitude (personal, managerial and technical):
Personal/General:
* Excellent oral & written communication
* Able to adapt & work under pressure, prioritising as necessary
* Supportive of other team members
Technical:
* Knowledge of Civil Procedure Rules
* Good negotiation skills
* Adherence to the Claims Handling Protocol
* Knowledge of IT systems, particularly in house (COMPASS & PROFILE)
* Keeps up to date with legislative changes & developing case law
Key Outputs/Performance Measures:
* Actively managing claims & maintaining case files in good order
* Ensuring case files are adequately reserved & reviewed in accordance with Claims Handling Protocol
* Compliance with Complaints Procedure
* Determination of indemnity coverage & adherence to protocol for referring coverage issues
* Contribute to project work within Claims Handling or other departments including writing at least one article per year for the Journal
* Control & minimise indemnity payments & defence costs
Job Context:
This position requires the post holder to manage a portfolio of claims, using technical skills to achieve the optimum result on each case. Adherence to legislative requirements & service standards is essential. The post holder must be flexible, self-motivated & able to work as part of a
team.
To work within a team with claims handlers at various levels, providing support and assistance as required.
The post holder must be prepared to demonstrate a commitment to success by working the hours required to perform the job to the highest standard and showing maximum flexibility in availability for duties.