New Resource Recruitment are happy to announce we are assisting a long-established local business in securing a Customer Service and Aftersales Co-Ordinator.
Based in the Corsham area. They have an extensive range of industry-leading products available to their customers. Providing supply and installation of their product for customers throughout Wiltshire and the surrounding areas they have continued to grow their market share. Due to this continued growth, they are looking for a Customer Service and Aftersales Co-ordinator to join their busy, fast paced, customer focused team.
Scope of the Role:
The ideal candidate will have previous administration and customer service experience within a busy dynamic office environment. You will have experience working to deadlines with an able to manage and prioritise their own workload effectively. It is essential that you can communicate effectively with suppliers and planning teams consulting with suppliers and customers to organise site visits. Dealing with customers and client enquiries and questions in a professional and courteous manner is a priority.
Key Responsibilities:
* Ordering and chasing products and stock for pending jobs.
* Negotiating delivery dates, aiding a faster and more efficient installation time.
* Chasing additional parts, from initial installation or aftercare service calls.
* Actioning all incoming enquiries from customers, via email and telephone – booking in surveys for n...