South Tyneside and Sunderland NHS Foundation Trust
We are looking to recruit a part-time Scheduling Assistant on a permanent basis to support our Community Dental team based at South Tyneside Hospital; however, you may be needed to cover various locations across Sunderland, South Tyneside, and Gateshead.
The post holder will be one of a team of administrative support staff who provide essential administrative functions while interfacing with clinical and administrative staff, patients, and the general public. The service is fast-paced and you would be expected to carry out a variety of administrative tasks.
Candidates must be able to demonstrate they have the ability to communicate effectively with people at all levels by telephone and in person. Excellent organisational skills, flexibility, and time management are also essential.
You should have excellent keyboard skills and a working knowledge of software packages.
You may be required to cover other reception areas when necessary.
We are recruiting for a part-time post of 15 hours per week.
Please note the Trust cannot offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Main Duties of the Job
1. To meet and greet dental patients and carers attending the dental service.
2. To manage and deal with all direct and indirect patient/carer enquiries pertaining to dental appointments.
3. Responsible for making dental appointments on the R4 computer system and demonstrating the ability to handle sensitive and confidential patient information.
4. Provide a wide range of administration and clerical functions to support the provision of an efficient and effective dental service.
5. To be responsible for the effective running of the reception within the dental clinic.
6. To support the clinical team with administrative tasks.
About Us
Please help us by adding your telephone number to your application form; this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation, and tackling inequalities. We are committed to respect, fairness, and civility and promote a compassionate, caring, and positive culture/working environment.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression, and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.
Job Responsibilities
1. To enter patient referrals, arrange new and review outpatient appointments, and register patient attendances adhering to agreed procedures.
2. To provide Contact Centre and Reception cover across the Outpatient Services Department, providing both direct and indirect support to patients/carers pertaining to dental appointments.
3. To actively prepare and manage dental notes for clinic appointments.
4. To comply with the Trust's vision, values, and behavioural compact.
Person Specification
Personal Qualities
* Able to work in a busy office environment.
* Ability to prioritise workload.
* To work independently or as part of a team.
* To use initiative to problem-solve.
Skills
* Interpersonal/communication skills.
* Effective organisational skills.
* Flexible approach.
* Self-motivated.
* Pleasant, helpful manner.
* Well presented.
Qualifications
* GCSE Maths & English C or above, or equivalent.
* Vocational experience which provides a working knowledge of clerical duties.
* Knowledge of Kodak 4/Meditech.
* Knowledge of e-Referral System.
Experience
* Experience of reception/telephone duties.
* Working with the public in a customer-focused/service environment.
* Experience of clerical/admin work using IT skills.
* Use of Meditech Version 6.
* Choose and Book e-Referrals, Emis.
Employer Name
South Tyneside and Sunderland NHS Foundation Trust
£23,615 a year Pro-Rata (15 hours per week)
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