Company Description
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard, and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant, as well as a fitness centre with sauna & hammam.
Job Description
Looking to join a culture of excellence as a Reception Team Leader?
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth, and an exceptional career.
What will I be doing?
1. Managing the team during the shift, ensuring all procedures are followed.
2. Welcoming all guests as soon as they arrive with care and attention, with a personalised approach.
3. Proactively anticipating guests' needs and looking for suitable solutions.
4. Conveying the hotel image and promoting the company’s loyalty programme ALL.
5. Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner.
6. Providing knowledge of the facilities and services, events offered by the hotel and the surrounding area, and actively promoting them.
7. Caring out all operations concerning guests' arrival and departure in compliance with payment procedure.
8. Informing guests about formalities, any special conditions relating to their stay, and the services available.
9. Actively contributing to the qualitative and quantitative targets of the department.
Qualifications
* A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position.
* Knowledge of Opera / Opera Cloud PMS is advantageous but not essential.
* The ability to work under pressure, multitask, and think on your feet to quickly resolve issues is required.
* Strong communication skills and pride in personal presentation.
* Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest.
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer:
* Training and development programmes.
* Discount card to be used in Accor hotels worldwide.
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
* Meals on duty.
* Uniforms and dry cleaning.
* Recommend a friend scheme.
* Employee Advisory Service.
* Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment, etc.).
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