Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.
At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday.
This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £26,000 + bonus
About the role:
This role is crucial in giving our customers a seamless holiday experience, making sure that their hotels and services are all booked correctly. Responsibilities will include:
* Maintain our database of tours, ensuring that all hotels, services and costs are 100% accurate.
* Input and amend costs, set up new tour dates and manage hotel allocations in our system.
* Review and resolve invoice discrepancies.
* Answer trip-related questions from other departments.
* Support the product team with using technology systems to improve and maximise efficiency.
* Make process improvements and suggest the most relevant tool or system for the task.
* Support the team with adopting new ways of working.
* Introduce innovative ways of working with technology tools and find solutions to problems.
* Process administration and respond to product related enquiries.
* You will be a pivotal point of communication with our Product Managers, overseas suppliers, Customer Experience and Sales Consultants (based in UK, Canada, Australia), and our Outsource Team (based in India).
* Shift priorities at short notice, to support with an urgent issue.
* Maintain the tours in our booking system such as making changes to hotels, loading in supplier costs and rates, amending a supplier and setting up brand new departure dates.
* Maintain regular contact with our overseas suppliers to support them with operational questions about rooming lists, checking on the status of an invoice, advising of a service change or following up on booking numbers.
* Receive new rates from overseas suppliers and enter the data into our system, checking rates and data are accurate.
* Assist the product team with adhoc projects.
Am I the right person? We are looking for your application to demonstrate:
* Skills and knowledge of a wide range of technology tools/programs/systems.
* Confidence and ability to be able to suggest the most efficient way of completing a task using technology.
* A natural problem-solver and enjoy finding solutions.
* Work with close attention to detail.
* Excellent skills with using Microsoft Word, Excel, Outlook.
* Knowledge of other Microsoft programs and IT systems (such as data visualization tools and databases) is desirable.
* Interest in travel and sustainability.
* Strong administration skills.
* Curious and interested in new ways of working.
* Able to embrace and celebrate diversity.
* Able to build great relationships with colleagues and suppliers.
* Strong written and verbal communication skills.
* Willing to learn on the job.
* Experience of working to deadlines and under pressure.
We aim to be better than yesterday and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.
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