Job summary We are looking for an efficient, conscientious, well-motivated and enthusiastic individual with the skills to provide dedicated clerical support to both the clinical and administrative teams to the Ophthalmology department. The key aspect of this role involves dealing with the public over the phone, booking appointments, updating in-house computer systems and generating weekly and monthly Glaucoma reports for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience. The working days will be Monday and Tuesday 2 x 7,5 hours or 3 hours 5 days a week. Please note, this is a fixed term or secondment position until 31st December 2025. Internal candidates will be offered a secondment position only. Main duties of the job The primary function of this role revolves around the provision of day-to-day admin management of the service, however, it is essential to help and support all members of the team by having a flexible approach to both workload, additional tasks and working patterns. Flexibility and the ability to remain calm under pressure are key requirements for this role. The Ophthalmology department is very busy, so you must be able to work under pressure. You will be responsible for working independently providing a full range of administrative support and therefore must be highly organised and show the ability to prioritise a busy workload. About us We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?vGkPu7HphU8A Date posted 25 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Fixed term Duration 8 months Working pattern Part-time Reference number 432-HR2442-24 Job locations Ipswich Hospital Heath Road Ipswich IP4 5PD Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Job description Job responsibilities For full details of the responsibilities and duties of this role please see the attached job description. Person Specification Qualifications Essential GCSE or equivalent English and Maths Desirable Medical Terminology Experience Essential Previous office based administrative work. Previous experience of working with members of the public Microsoft applications including excel Desirable Previous NHS experience Skills Essential Good communication skills Ability to work well in a team Good attention to detail and accuracy The ability to deal appropriately with sensitive and confidential information Person Specification Qualifications Essential GCSE or equivalent English and Maths Desirable Medical Terminology Experience Essential Previous office based administrative work. Previous experience of working with members of the public Microsoft applications including excel Desirable Previous NHS experience Skills Essential Good communication skills Ability to work well in a team Good attention to detail and accuracy The ability to deal appropriately with sensitive and confidential information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Suffolk and North Essex NHS Foundation Trust Address Ipswich Hospital Heath Road Ipswich IP4 5PD Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)