Water Country Guest Experience Team Member
Apply locations Water Country, 2300 Lafayette Road, Portsmouth, NH 03801, United States of America posted on Posted 5 Days Ago job requisition id JR105311
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a: Water Country Guest Experience Team Member
Roles & Responsibilities:
* Deliver amazing customer service and maintain exceptional first impressions for both prospective and existing guests.
* Assist guests as they arrive at the park, including parking fee transactions, ticket sales, season pass processing, cabanas, and turnstiles.
* Greet guests in a fun and welcoming manner!
* Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns.
* Assist guests with parking as an attendant in one of our parking booths.
* Run POS for guests to purchase tickets or season passes.
* Process guests’ tickets and/or passes at the entrance gates.
* Answer guest questions and/or escalate these questions and concerns to the appropriate Guest Experience team members.
* Assist guests with entry, exit, and reentry to the park.
* Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests.
* Promptly notify the security team or the operator of team member and guest injuries or emergencies.
* All other duties assigned by leadership.
Education & Experience:
* No education requirements for this role.
* No previous work experience needed.
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements:
* Must be at least 14 years of age to comply with NH Child Labor Laws.
* Ability to work flexible schedule, including evenings, weekends, and holidays.
* Must have reliable transportation to and from your scheduled shift.
* Ability to comply with all uniform policies.
* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
* Ability to follow direction, multi-task, and work as part of a team as well as independently.
Physical Requirements:
* Ability to stand, walk, and remain on feet for majority of the workday.
* Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
* Ability to remain sedentary for periods of time, while using a computer or POS equipment.
* Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.
Working Conditions:
* Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
* Subject to loud noise levels, flashing lights, and heavily populated environments.
* Subject to frequent interruptions and requests that may require reprioritization of activities.
Team member benefits:
Working at Water Country is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Water Country employee, you can be the smiling face that makes a great first impression for incoming guests, a lifeguard who soaks up the sun while keeping guests safe, or a maintenance technician that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits:
* Flexible schedule.
* Ability to cross-train and learn unique skills across various departments.
* Free admission to Water Country and all Palace Entertainment parks on your days off.
* Invitations to exclusive company-sponsored employee events throughout the season.
We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Water Country. Apply today!
Do not miss the chance to spark your career now!
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