```html Who You Are You are a highly organized and detail-oriented individual with significant administrative and secretarial experience, particularly in complex environments. You are proficient in IT systems, including Word and Excel, and possess strong interpersonal skills, allowing you to communicate and negotiate effectively across different levels of an organization. With a qualification at NVQ Level 3 in a business or finance-related subject or equivalent experience, you can handle sensitive and confidential information with integrity and possess a clear understanding of confidentiality and data protection regulations. You are self-motivated, capable of working under pressure, managing multiple tasks, and prioritize work effectively. Your professional demeanor, dedication to high standards, and commitment to ongoing professional development make you a valuable team player who can also work independently, maintaining confidentiality and trust. You are proactive, with a positive attitude and a flexible approach, eager to establish and maintain professional relationships. What the Job Involves As a Commissioning Support Officer, you will provide crucial administrative and commissioning support within the National Framework for Individual Patient Activities, ensuring the smooth delivery of services like Personal Health Budgets, Joint Funded, Complex Care, Continuing Healthcare, and Funded Nursing care for the Merseyside CCGs. Your responsibilities include acting as a point of contact for all commissioning queries, maintaining accurate data processes, and ensuring critical business activities are conducted efficiently. You will communicate with patients, relatives, providers, and staff, often handling complex and sensitive information. You will plan and organize workloads, support new staff induction and training, and occasionally deal with emotional or distressing situations. Moreover, you will engage in policy implementation and development, manage resources, and update clinical and non-clinical records. Your role also involves supporting the maintenance of office supplies using electronic purchasing systems and ensuring the safe use of equipment. You'll work both independently and collaboratively, often from a home-based environment, utilizing advanced keyboard skills and a sound understanding of NHS issues to fulfill your duties effectively. ```