Job DescriptionWe are looking for a highly motivated Customer Service Advisor to join our Customer Service Team based in St Leonards on Sea.Conveyancing Direct Ltd is one of the top 10 Conveyancing Companies in England and Wales and a leading provider of conveyancing in our local area. We are looking to recruit a Customer Service Advisor to join our busy team.This position would suit a person with a background of working in a same or similar environment or with some administration experience.You will be joining a rapidly expanding customer focused company which is dedicated to progressing not only the business but the people within it.Training and development; Career progression, including pay scales; 20 days holiday plus bank holidays; Death in service benefit; Company pension; Dress for your Day; Social Company events.Duties and responsibilities:
* Incoming and outgoing telephone calls – dealing with enquiries from estate agents, clients, solicitors, etc.; deal with any queries that arise and transfer calls to relevant staff; record all communications onto the case management system and alert the caser handler to any messages by email.
* Providing quotes to requests received by phone, e-mails or post in a timely manner and by the method requested. Enter all quotes into the case management system.
* General Admin duties.
Person Specification
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