We are recruiting for an experienced full time Retail Admin Assistant to join the Hospice's Retail Support Team.
As Retail Admin Assistant, you will support the Retail Management Team in the day-to-day running of the Retail Support Office.
Main duties of the job
Duties will include:
* Being the first point of contact for incoming retail enquiries, ensuring they are fielded and dealt with in a timely manner by the appropriate person.
* Take responsibility for the booking of collections of donated goods.
* Assist in the administration of Retail Gift Aid.
* Oversee and supervise any volunteers within the Retail Office.
Our ideal candidate will:
* Have previous experience of working in a busy office environment
* Be highly organised and capable of prioritising their workload
* Be an effective communicator
* Be able to work as part of a multidisciplinary team
What we can offer you in return:
* Generous annual leave entitlement of up to 41 days
* Extensive employee discounts
* Training and development opportunities
This role will primarily work Monday to Friday during core business hours.
Job responsibilities
Support the Retail Management team in the day-to-day running of the Retail Support Office including:
* Assist in the administration of the retail operation ensuring accurate recordkeeping and compliance with Hospice policies and procedures.
* Be the first point of contact for anyone contacting the Retail Support Office.
* Work as part of the Retail Support Office team, including supporting and managing a team of volunteers.
* Assist in optimising the income from the retail operation.
Person Specification
Personal
* Be accurate and methodical
* Work confidentially and with discretion
* Able to work effectively in a multi-disciplinary team
* Ability to work under pressure and handle conflicting demands efficiently and in a professional manner
* Flexible to the changing needs of the post and willingness to take on additional tasks
* Professional image
* Courteous and respectful of others
* Self-motivated
Experience
* Previous experience of working in a busy office environment in an administrative function
* Excellent organisational skills
* Excellent keyboard skills
* Able to manage own time
* Problem solving skills using own judgement and initiative
* Experience of managing and maintaining office systems
* Previous experience of working in a retail environment
* Experience of Gift Aid and its processes
IT
* Digitally literate
* Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook)
Communication
* Ability to be sensitive and empathetic
* Ability to communicate at all levels within the Hospice
Employer name
St Leonard's Hospice
Address
Retail Head Office, St Leonard's Hospice
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