IT SYSTEMS ADMINISTRATOR - (2ND LINE) £37-40,000 Per Annum 5X A WEEK ONSITE (MANCHESTER) An established organisation is looking to recruit an IT SYSTEMS ADMINISTRATOR to strengthen their IT Support division. This is a permanent role, and requires you to be onsite 5x a week in Manchester KEY RESPONSIBILITIES Assist the IT Manager with on-site in the support and management of the Institute network, firewall and virtualisation systems. Provide 2nd line support to the IT Helpdesk and 1st line support to end users when required. Apply expertise in areas such as virtualization, enterprise firewalls, networks, Active Directory, and MDM solutions like JAMF and SCCM to support the post holder in maintaining a robust and secure IT environment in line with the Institute's goals and operations. REQUIRED SKILLS Active Directory Management: Administer and maintain on-premises Active Directory environment. Create and manage user accounts, groups, and permissions and manage group policies Network Management: Support and manage the Institute's internal network, including the configuration of Cisco and Aruba switches as needed. Troubleshoot network issues and work with third parties as and when necessary to ensure timely resolution. Firewall Management: Support and manage the Institute's perimeter firewall device, implementing and maintaining threat management and security policies, keeping up to date, and implementing best practices. Windows Virtualisation: Support and manage the Institute's virtualization platforms Support and manage Windows servers (and desktops), including those running on the Institute's virtualisation platform. Perform routine maintenance, updates, and troubleshooting when required. End User Support: Provide 2nd line support to the IT Helpdesk resolving tickets which have been escalated to 2nd line support Provide 1st line technical support to end users when required, addressing hardware and software issues (primarily during periods of leave cover). Ensure timely resolution of support tickets and maintain high levels of customer satisfaction.