Cleveland Land Services are a leading nationwide sports, leisure & landscape contractor, and a trusted name in the plant hire & sales sector. For close to 50 years we have earned a reputation for industry-leading innovation, first-class customer service and excellence.
A permanent position may be available upon successful completion of the apprenticeship programme.
This role will include full training and will work toward covering the following duties:
* Deal with all hire desk processes including queries, order processing, and scheduling.
* Work closely as a team to maximise potential sales opportunities while ensuring that all hire contract administration is accurate and completed to set timescales.
* Develop close customer working relationships with both new clients and existing customers to ensure we receive new enquiries and repeat orders.
* Identify new sales opportunities.
* Promote the full portfolio of products and services the company offers.
* Contribute to the growth of the business by being involved in the development of new strategies and ideas.
* Provide the customer with appropriate levels of support.
* Ensure haulage is sourced and booked to deliver/collect equipment effectively and safely to meet customer needs.
* Use IT including Microsoft software such as Excel, Word, Publisher, and PowerPoint.
* Organise meetings including multi-progress meetings, safety committees, and others.
* Take minutes at meetings.
* Engage in project-based work.
* Delegate work to other members of the office.
* Coach colleagues.
* Perform logistical work.
* Handle finance-related tasks.
* Make and receive phone calls.
* Write and respond to emails.
* Address any customer concerns or complaints.
* Perform other duties as required.
Business Administrator Level 3.
This apprenticeship will include a day release once a week at Middlesbrough College.
Monday - Friday 8.30am - 5.00pm or 8.00am - 4.30pm.
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