About The Role:
The Receptionist plays a key role in ensuring the smooth operation of front desk activities, supporting the department manager, and maintaining a welcoming and professional environment. This role requires a strong focus on customer service, safety, and administrative duties.
Hours of work: 37.5 hours per week, 5 days over 7 on a 3-week rolling rota between the hours of 6.00am and 10.30pm
Key Responsibilities:
* Answer all incoming calls within four rings, directing them accurately to the appropriate department or individual
* Greet and assist visitors, providing information and directions as needed
* Perform administrative and filing tasks as assigned by the Facilities Manager
* Ensure all tasks are completed efficiently, accurately, and in line with company procedures
* Log and report incidents promptly and accurately
* Report maintenance issues, safety hazards, and breakdowns through the Helpdesk
* Serve as the first point of contact for staff, clients, and customers, aiding where required
* Accurately complete forms and documentation as needed
* Deliver high-quality service consistently to all service users
* Maintain regular communication with facilities staff, departments, and site occupants
* Immediately report any issues that may impact service quality
* Participate in relevant training to enhance skills and knowledge
* Maintain a professional appearance and adhere to uniform guidelines
* Provide a comprehensive handover to the next shift to ensure continuity of service
* Adhere to the GFM Health & Safety Plan and client safety protocols
* Maintain a secure and clean working environment, reducing risks wherever possible
* Report and document any accidents or near misses, ensuring first aid provisions are maintained
* Follow safe systems of work, using PPE, tools, and equipment appropriately, and ensuring proper storage when not in use
About You:
* Previous experience in a similar role is an advantage for this role
* Strong customer service background
* Ability to build and maintain professional relationships internally and externally
* Excellent multitasking skills and attention to detail
* Confident telephone manner with clear verbal communication skills
* Understanding of switchboard operations
* Proactive and passionate about delivering exceptional service
* Strong team player with the ability to work autonomously under pressure
* Adaptable, resilient, and able to manage multiple priorities
* Well-presented with a professional manner
* Willingness to learn and develop within the role
About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.
Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.
We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace