HR Document Consultant
Salary: £23,000 - £25,000
Location: Fully office based role (essential), Hinckley, Leicestershire
Working Hours: 8:30am - 5pm
Interview Process: 2 stage interview process
Client Details:
* Working for a HR Consultancy firm
Description:
* Produce documentation and manage client requirements via video call
* Manage relationships with a large volume of clients
* Manage the documentation inbox, responding and actioning queries within the agreed SLA
* Attend 4 meetings per day, with different clients and industries
* Responsible for drafting client documentation
* Meet personal and department KPIs and SLAs
* Guide clients, provide advice, answer queries related to all employment law/HR queries
* Must be confident speaking to clients via phone, email and face to face on a daily basis
* Refer appropriate products and services to clients
Profile:
* HR, Law, Sales, Contact Centre, Recruitment background would be beneficial to the role
* Excellent customer service skills
* Able to support and pro-actively meet KPIs
* Able to work to tight deadlines and competing priorities
* Able to manage relationships with clients and stakeholders at all levels
* Able to manage an efficient and seamless service to clients
* Excellent written, documentation and reporting skills
* Knowledge of HR processes and legislation
* Remain professional in a fast-paced environment
* Comfortable selling products and generating new business
Job Offer:
* Progression encouraged
Benefits:
* 25 days holiday + 8 bank holidays
* Extra day off for your birthday
* Access to the Employee Assistance Programme
* Private medical (with length of service)
* Discretionary profit share
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