Do you have an inquisitive mind and a can-do attitude? Join our graduate scheme and kickstart your career in tech. Overview Salary: £27,500 fantastic benefits Hours: 35 hours per week Duration: September 2025 to September 2027 Who can apply: We’re looking for people with excellent communication and problem-solving skills. In order to apply you must have either graduated or will graduate in 2025 with a minimum 2:2 degree in any subject Location Internal IT Rotation: Hub based 5 days per week from our Bristol Office Cyber Security and Cloud rotation: Hybrid: A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. About the Role You will be working across three IT teams: Internal IT, Cyber Security and Cloud. These teams provide technology leadership within the organisation and to its members and customers allowing them to focus on delivering Jisc's digital vision for members and customers. Internal IT Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provide excellent and clear communication of Incidents and Service Requests. Required Skills for Internal IT Understanding of computing concepts incl. Windows and Mac desktop operating systems. Understanding of IT networking concepts incl. firewalls, routers, switches. Experience of installing and configuring IT software and hardware. Cyber Security Triage and respond to security alerts and tickets - recognising the need to escalate. Participate in incident handling duties as part of the Janet network CSIRT function. Take part in the development of incident response drills and exercises to improve processes and procedures and define improvements to incident response metrics. Required Skills for Cyber Security Fundamental understanding of IT environments and common infrastructure including: Microsoft stack (Azure, Active Directory). Familiarity with a range of security tools and systems such as ERDs, SIEMs, SOAR and IDSs. Cloud Support the Cloud project portfolio management process, ensuring professional service engagements are logged, planned, and assigned for delivery. Develop and learn the role of a Cloud Project manager, through training, documentation and hands-on development. Work with service management in cloud and contribute to the running and maintenance of services. Required Skills for Cloud Understanding of cloud concepts and technologies. Understanding of ITIL V3/4. Perks and Benefits Hands-On Experience: Work on real projects. Mentorship and Support: One-on-one support from experienced professionals. Career Growth: Opportunities for advancement. Community: Join networks like Youth Network, LGBTQ, Neurodiversity, Women's Network, and more. Flexible work pattern, adaptable to your schedules and personal commitments. 31 days annual leave (plus bank holidays) including three closure days over Christmas and family-friendly policies. Generous flexible pension schemes, Protection benefit – life cover. Annual company performance award. A range of wellbeing lifestyle benefits including company-paid health care cash plan. Allocated allowance of up to £250 to equip your home office. Financial well-being support including access to preferential loan and savings plans. Tax-free charity donations with our Payroll Giving benefit. A wide range of discounts from retailers and big-name high-street stores. Support your volunteering with up to 3 days volunteer leave. Cycle to work scheme and eye care scheme with free eye test vouchers. Employee recognition awards and travel loans. Access to thousands of courses on LinkedIn Learning. Equity, Diversity and Inclusion At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, aiming for progressive change. Application Process We receive and review your application in line with our role requirements. You will be notified via email if you are shortlisted or not eligible for the next stage. Initial chat with a member of the Jisc Talent Acquisition team if shortlisted. Record a short video responding to a choice of scenarios. Online interview with a line manager and a Talent Acquisition team member. Expected completion of interviews by the end of April 2025. We would like to wish you the best of luck with your application.