Job summary
The post holder will work as an essential member of the Prevention Recovery Wellbeing service and support in delivering an effective, efficient, responsive, and high-quality service.
1. Provide administrative support to clinical teams and support services within standard administrative and/or reception procedures.
2. Contribute to the planning and development of the service/department as a member of the team.
3. Work closely with the team to gain the required skills, knowledge and behaviours for the role.
Main duties of the job
The main duties of the role will include -
4. Preparing and editing letters, reports, memos, and emails
5. Answering phone calls and taking messages
6. Maintaining the storage of files/folders on servers
7. Recording meeting minutes
8. Covering reception
9. Provide information to clients regarding the service offer available.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
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Job description
Job responsibilities
For further information regarding this vacancy, please see the attached Job Description and Person Specification.
Person Specification
Skills and Competencies
Essential
10. Able to demonstrate excellent inter-personal communication skills
11. Able to plan and prioritise effectively and efficiently
12. Ability to motivate and engage others
13. Ability to demonstrate ethical values and attitudes within a culture of equality and diversity.
14. Good telephone manner
Qualifications and Knowledge
Essential
15. Knowledge of office procedures and work tasks
16. Knowledge of Social Media websites, Facebook, twitter and Instagram.
Desirable
17. Knowledge and application of a range of office based procedures and practices
18. Level 2 customer service or business administration qualification or equivalent.
19. Level 2 Maths and English or equivalent.
Experience
Essential
20. Experience of working with the general public.
21. Experience of using a range of MS Office applications, Word, Excel, Outlook etc.
Desirable
22. Demonstrable experience of practice and procedures relevant to the area of work.