Service Controller
Full Time, Permanent
King's Lynn
Up to £27,000 - £37,000 P.A (DOE) + Excellent Benefits
In a nutshell…
Our client is looking to expand their Service Division to support their field engineers and assign work for specific projects including installations, servicing and repair. You will play a crucial role liaising with clients, technicians and internal technical teams in order to provide a first-class service and support to customers across the UK.
The ideal applicant will have current service controller experience scheduling field engineers for maintenance, service or repair work.
What's involved for the Service Controller…
Provide first time fix solutions over the phone
Assign work to engineers throughout the UK
Liaise with subcontractors
Deal with clients on a daily basis
Multitask and prioritise jobs accordingly
Work closely with inventory teams to ensure parts are available
Ability to recognise patterns in warranty work
Understanding of wiring diagrams advantageous but not essential
Deputize for the Service Manager in their absenceWhat you'll need…
Service Controller / Coordinator background
Experience scheduling engineers diaries
Ability to prioritise workloads
Good computer literacy
Attention to detail
Good verbal and written communication across all levels
Ability to work well within a teamBenefits for the Service Controller…
Monday to Thursday, 8:30am - 5pm
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