We have an exciting opportunity for a Operations Manager to join the Homicide team in the East of England, working 37.5 hours a week. To apply for this role you must reside in one of the following areas in the East of England: London/Hampshire/Thames valley/ Berkshire/ Oxfordshire/ Buckinghamshire/ Herts/ Essex/ Suffolk/ Kent/ Sussex/ Northamptonshire/ Cambridgeshire/ Norfolk/ Lincolnshire/ Nottingham/ Derby/ Leicester/ West Yorkshire/ South Yorkshire/ Yorkshire/ Durham/ Northumberland/ Tyne & Wear. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression About the role: The Homicide Service (HS) provides exceptional support to people bereaved by and/or witness to murder and manslaughter. The HS family team integrates fluidly with the HS CYP and Peer Support teams to provide a cohesive and effective advocacy and support service to eligible service users across England and Wales. We also support families of British Nationals murdered abroad and so work closely with the Foreign, Commonwealth and Development Office who refer into the HS. As an Operations Manager, you will: lead a team of Team Leaders & Family Caseworkers who deliver support in clients' homes play a pivotal role to ensure the best outcomes for those we support, lead by example, sharing your knowledge & expertise to support the continued development of the service & promote high standards To be successful as an Operations Manager, you will: have previous experience of working in & understanding of the complexities of delivering front line services have knowledge of service design, implementation & delivery, as well as performance management, and reporting. be confident in managing the challenges associated with delivering a busy, front-line service be driven to make a difference every day, demonstrating emotional resilience, and adaptability; & promoting the importance of professional boundaries possess strong organisational skills, able to manage a diverse, fast paced workload & competing priorities be able to work as part of a team, as well as managing your own diary/work priorities be able to demonstrate knowledge of safeguarding practice & legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments have experience of leadership & management, particularly implementation of change management processes & being a creative, & compassionate leader have previous experience of the impact of trauma and bereavement and the importance of trauma informed practice have knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector Undergraduate degree or relevant professional qualification such as ILM level 5 or above or extensive experience in a supervisory role with budget management and target driven This role requires regular travel, and overnight stays away from home therefore the ability to do both are an essential requirement. If you are unable to travel because of a disability, please indicate this on your application in your personal statement so we can explore with you the feasibility of alternative arrangements. Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.