Harper Recruitment Group provided pay range
This range is provided by Harper Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance.
Duties will include:
* Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system
* Ensuring SLA's are met
* Collecting relevant information to ensure issues are resolved accurately
* Contacting clients via software, email or phone when needed
* Escalating more complex tickets where appropriate
Skills and experience required:
* Naturally analytical and ability to problem solve
* 1 year of experience in a Help Desk role
* IT Proficient including SQL, Microsoft 365, Excel and Word
* Ability to prioritise tasks
* Experience in customer-focused positions
Additional Information: You will need to commute to the office in Nottingham on your first day to collect equipment/complete onboarding. After this, the role will be remote.
Seniority level
Associate
Employment type
Full-time
Job function
Analyst and Information Technology
Industries
Staffing and Recruiting
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