In Capita Intelligent Communications, we help our clients transform the way information flows through their organisations, offering a range of integrated services that can enable your organisation to dramatically improve how a huge stream of information is input, handled, archived, and then output and communicated by your business.
Following business growth, we are seeking an Account Manager, preferably with experience in a similar industry managing critical mailings to join our team. This is a hybrid role with 2-3 days on site in Mansfield.
Job title:
Account Manager
Job Description:
What you'll be doing:
1. Manage and develop excellent customer relationships, working to ensure that SLAs are adhered to and service provision expectations are met and exceeded.
2. Provide advice and assistance to customers on products, services, design and production methods. You will understand clearly data formats for both transactional and direct mail, manufacturing capability of equipment and postage options covering presentational requirements of the postal providers, and pricing in order to support the CRM.
3. You will also ensure that rate cards are accurately maintained by the CRM and monitor billing at month end along with the CRM before invoicing the client.
4. You will understand your vertical sectors and the document lifecycles for the client mailings.
5. You will ensure that client requests are acknowledged and that queries are responded to in a timely manner.
6. You may occasionally be required to attend service reviews with the clients along with the Client Relationship Manager.
What we're looking for:
1. Account Management Experience
2. Experience in direct mail industry in a fast moving environment
3. Ability to demonstrate a client focused mindset
4. Experience of developing strong client partnerships and providing excellent service
5. Ability to manage a busy workload and prioritise workstreams
About Capita | Document and Information Services
Capita Intelligent Communications is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 40,000+ staff across the UK, Europe, South Africa and India.
What's in it for you?
1. A competitive salary
2. 23 days' holiday (rising to 27) with the opportunity to buy extra leave
3. Scope to learn and progress within the role
4. Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
5. Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
6. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
7. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.
Location: Mansfield, United Kingdom
Time Type: Full time
Contract Type: Permanent
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