The role will offer support to the practice management in the day to day running of The Village Practice. With responsibility for the day-to-day supervision of reception staff and Patient Services Advisors, you will lead the front of house functions of the practice to ensure hight quality patient experience. Duties and Responsibilities of the Post: Oversee the smooth running of the reception team Responsible for the day-to-day supervision of all reception staff and Patient Services Advisors and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales Reporting issues to the Practice Business Manager as necessary. Promote a harmonious and professional atmosphere in this public facing role. Oversee all administration tasks in reception Delegation and monitoring of daily clerical work Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required (non-clinical) Induction of new locum/ agency/ temp staff at the point of their arrival Deal with more complex enquiries from patients including informal complaints relating to Patient Service Advisors and reception functions Manage day to day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Deal with general telephone enquiries from patients and general public Book appointments and home visits Responsible for GP links including summarising patient records. Process requests for repeat prescriptions Register new patients, ensuring full practice information is given Process requests for EMIS access to prescriptions, booking and records access Deputise for Practice Business Manager when on leave Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate Work to achieving practice targets in QOF, LES and DES Induction and training of all new staff to agreed standards Bi-monthly 1-2-1 reviews with all reception staff and Patient Service Advisors Hold and record regular team meetings Support the annual appraisal process for reception staff Monitor staff leave, performance and development Patient engagement and liaison Promote on-line options for registered patients Support and promote the Patient Participation Group Support and promote Patient Awareness events Support the Practice Business Manager in management of complaints, comments, and complements The above list of duties is not exhaustive and may be subject to change as deemed necessary