Complaints Executive, Liverpool We seek a dedicated Complaints Executive to join a growing team within a well-recognised Liverpool-based financial services business. The Complaints Executive will be responsible for addressing and resolving various possible customer complaints in a timely and professional manner. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service. Responsibilities: Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements. Receive and acknowledge customer complaints via various channels including phone, email, and in-person. Investigate complaints thoroughly, gathering all necessary information and documentation. Give timely updates to customers regarding the status of their complaints. Work closely with other team members to identify recurring issues and implement solutions to prevent future complaints. Maintain accurate records of complaints and their resolutions. Requirements to apply for this role: Proven experience in a dedicated complaints handling role - 2 years plus experience required Experience of working within a financial services environment - ' preferred' but not essential Excellent communication skills, both verbal and written The ability to work from a Liverpool city centre office x3 days per week, and also from home Ability to remain calm and composed when dealing with challenging situations. Proficiency in using customer relationship management (CRM) software and other relevant tools. Ability to work independently as well as part of a team. Flexibility to adapt to changing priorities and work in a fast-paced environment. Degree educated or equivalent calibre Salary: A very competitive basic salary of £24,000-29,000k pa is on offer depending on your experience, plus a comprehensive range of benefits, including private medical, pension and a hybrid office/home working pattern.