Hours of work: 34.41 hours a week - Monday-Friday (Contract ending 31/03/2026)
This is an exciting opportunity to work within Joint Justice Services, as part of the Victim and Witness care team, based at Bethel Street Police Station in Norwich.
As a Witness Care Officer, you will deliver all aspects of victim and witness care in accordance with legislation and relevant codes of practice, service level agreements, policies, and procedures while keeping victims and witnesses of crime updated throughout the criminal justice process. This role is about making a difference to victims as a single point of contact.
The Role
You will be communicating with victims and witnesses from various backgrounds with wide-ranging needs and capabilities. You will assess their needs and provide information about court procedures and giving evidence. The role demands a high level of initiative and problem-solving skills, particularly in coordinating witness arrangements while communicating with other internal and external agencies. This is a fast-paced role, frequently requiring quick reactions to last-minute changes in the court listing and delivering difficult news.
Essential Criteria:
* Good numeracy and literacy skills
* Understanding of the Criminal Justice System
* Experience dealing with people from various backgrounds with wide-ranging needs
* Ability to work in a customer-focused environment
* Ability to work independently to find solutions while adhering to set standards
* Excellent verbal and written communication skills
* Experience working to high levels of accuracy and quality standards
* Problem-solving and decision-making skills with the ability to interpret information from various sources
* Administrative and organizational skills to prioritize and manage workloads within deadlines
* Good keyboard skills with sound knowledge of Microsoft Office, particularly Word, Outlook, and Excel
Desirable Criteria:
* Knowledge of data protection principles
* Understanding the impact of crime on different communities
* Mental health awareness
* Knowledge of equalities and diversity principles
Salary quoted will be pro-rata based on part-time hours worked.
Job Types: Part-time, Fixed-term contract
Contract length: 14 months
Pay: £26,106.00-£29,109.00 per year
Expected hours: 34.41 per week
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Norwich NR2 1NN
Reference ID: 552
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