To provide a full range of confidential secretarial/administrative support to Consultants and supporting clinical staff, working with minimal supervision To undertake typing and distribution of clinical and other patient-related and general correspondence, dictated by Consultants and supporting clinical staff, to achieve Trust standards of accuracy and timeliness To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required, including making appointments, giving non-clinical advice, onward referral to relevant department etc To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes To book investigations and any necessary follow-up appointments, as directed by clinical staff, ensuring test results are presented to medical staff on receipt, where these are not available electronically To maintain accurate patient and GP details on the Trusts central and local Patient Administration and Clinical Systems, as required To ensure patient information is bar-coded correctly for scanning into the electronic clinical document management system (ECDM) To manage electronic diaries, as required To support arrangement of on call rotas, as required To organise meetings, including arranging venues, preparing agendas, collating and issuing papers and attending for taking and production of minutes, as required To operate efficient and up-to-date administrative systems and processes for all office tasks To prioritise own workload to meet the needs of the patients and Consultants and ensure all deadlines are met To support new and/or less experienced staff, as directed by line manager/head of service To provide cover as required during absence of colleagues The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder may be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files Attend all mandatory training