Graduate Technical Support Engineer
The Graduate Technical Support Role will begin as a fixed term contract and will result in a permanent contract as a Technical Support Engineer at DSE if successful
There will be constant on the job learning with a mentor, as well as training session as and when required. There will be a steep learning curve with this role, however the office environment encourages you to ask as many questions as possible
Learning will include:
* Fundamental Theory including AC/DC, electrical topologies, engines and alternators, switchgear, protection & CT’s and number systems including binary and Hexadecimal
* Use of Deep sea software including DSEConfiguration Suite, Scada Suite, Scada, PLC and DSEWebnet
* Communication protocols including MQTT, Modbus, SNMP, J1939
* Synchronising and Loadsharing between generators, including understanding AVRs and Governors
Technical Support Engineer Role:
* To provide DSE’s external customers with high quality, value adding technical support on the full range of the company’s electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex applications, engine only functions and off highway implementations
* To provide technical support and product development guidance to DSE’s internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
* Training global and local customers, and internal personnel on DSE product and their applications
* Global and local customer visits to assist sales, training, or fault-finding purposes
Requirements:
* Educated to a HNC level in Electrical and Electronic Engineering or equivalent by industry experience (would consider Mechanical Engineering Degree)
* Ability to operate under own initiative as well as possessing strong team working skills
* Genuine interest in learning topics as outlined above
Key Duties & Responsibilities:
* Providing customers with global technical support (training, trouble shooting, commissioning etc.) via telephone, email, remote desktop sessions (e.g., Microsoft Teams, Zoom, etc) and face-to-face on a wide range of DSE product
* Delivering training sessions on DSE products covering technical functions, applications, and common faults
* Test and confirm reported issues from customers. If confirmed follow the company’s procedures and guidelines for remedial action
* Preparation of technical documentation including product manuals and training instructions
* Proofread technical documents authored by other personnel
* Development guidance to engineering on new and existing product features
* Assisting the test and approval department’s comprehensive testing of products
* Technical support to DSE Internal teams including production, engineering, sales & marketing, test & approvals, and other members of the technical support team
* Compliance with internal procedures and documentation
* Submit a monthly report to the global support manager of previous months activities
Benefits:
* 25 days holiday + Bank Holidays
* New flexible holiday scheme
* Bupa Healthcare package
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Companywide performance based annual bonus scheme