Customer Support Manager
Based in Chesterfield
Basic Salary £50,000 + benefits
My client is a distribution business looking for someone to lead their customer support functions and work strategically to align the teams and help develop the individuals within them. If you have strong strategic management experience within customer service or customer support and are looking for a new challenge, this could be the perfect opportunity!
The Role:
This newly created role will oversee 2 different teams and help them collaborate more effectively.
You'll be responsible for the strategic management of the customer support and order processing function and will sit on the senior management team for the business overall.
The key function of the role is to ensure that all customers and colleagues interacting with the teams receive consistently excellent service. You'll actively measure, monitor, and steer the customer service strategies to ensure alignment with the organisation's goals and objectives.
Direct management and development of team leaders, including performance reviews and coaching, will be key areas of responsibility, and any associated recruitment will also fall under your remit.
The Person:
We're looking for someone with extensive customer support management experience who has worked in a strategic capacity as well as hands-on.
Experience in a distribution environment would be a benefit but is not essential; however, it's important that you've had responsibility for order processing functions as well as general customer service.
As this is a new role, you'll need to be comfortable managing change within the teams and able to work closely with different types of personalities.
Experience using SAP or a similar system is important, as well as familiarity with a CRM system like Salesforce or similar.
This is an office-based role in Chesterfield and may involve a small amount of travel, but this would be limited.
Any exposure to e-commerce and/or export to Ireland would be a fantastic benefit but is absolutely not essential.
The Package:
A basic salary of £50,000 is offered.
There is a small annual bonus available after an initial qualifying period.
Pension
25 days holiday + bank holidays
Additional benefits.
This role is immediately available, so please get in touch by applying below. We will respond to shortlisted applicants within 72 working hours.
Highbridge Talent is acting as a recruitment agency in relation to this role. #J-18808-Ljbffr