Corporate Arrears Clerk
We are looking for someone to join our team where you will manage accounts in arrears, establish and maintain relationships with tenants, negotiate payments, handle objections and ensure maximum recovery of overdue payments.
Key Responsibilities:
1. To be responsible for the collection of all rent arrears
2. To maximise the collection of rent arrears by communicating with the tenant by telephone,
3. e-mail, SMS and other approved methods
4. To ensure accurate records are kept of all communications with tenants and any other related
5. parties
6. Take payments over the phone and ensure the accurate processing of all monies received
7. Negotiate payment arrangements and ensure these are met with effective monitoring
8. To ensure all e-mails and any other correspondence is dealt with in a timely and professional
9. manner
10. To ensure compliance with policies and procedures relevant to debt collection
11. To liaise with LSC to keep them apprised of rent arrears and maximise recovery
12. To make recommendations to serve notice to tenants where all of the necessary criteria is met
13. To liaise with internal stakeholders where required
14. To effectively monitor and report on rent arrears as required by the business
15. To make recommendations in relation to irrecoverable debt
16. To contribute to the development and implementation of related policies, procedures and service
17. improvement plans.
Skills Required:
18. Organised and efficient with the ability to work under pressure
19. Must be an excellent communicator with a confident telephone manner
20. Good questioning and negotiating skills
21. Positive attitude
22. Highly motivated to achieve both individual and team targets
23. Flexible approach to working
24. Preferred Experience:
25. Collections/credit control experience, managing a large portfolio
26. Lettings experience
27. High volume call handling - outbound and inbound
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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