About Us: We are a trusted MSP based in Milton Keynes, delivering tailored IT solutions to clients locally and across the UK. Our mission is to provide exceptional IT support, enabling businesses to thrive in a fast-paced digital world. The Role: We’re seeking an experienced 3rd Line Support Engineer to join our innovative team. As part of this hybrid role, you’ll spend two days a week in our Milton Keynes office, collaborating with colleagues, and the rest supporting clients remotely. You’ll tackle complex technical challenges, lead transformative projects, and play a key role in shaping the future of our clients’ IT infrastructure. Key Responsibilities: Provide 3rd line support for clients’ technical issues, ensuring seamless resolutions. Execute impactful Azure and Office 365 projects, enhancing clients' IT systems. Drive VMware to Hyper-V migrations, transitioning client environments smoothly. Lead cloud migration projects, moving clients from on-premise technologies to hosted cloud solutions. Collaborate with clients and internal teams to deliver innovative IT solutions and support. About You: The ideal candidate will bring: A minimum of 8 years’ experience in IT support roles. Expertise in Azure, Office 365, and virtualization technologies such as VMware and Hyper-V. Proven success in cloud migrations and infrastructure transformations. Strong problem-solving and analytical skills to tackle complex IT challenges. Excellent interpersonal and communication abilities for client-facing interactions. What We Offer: Competitive salary and benefits package. Hybrid working model for work-life balance. Opportunities to grow professionally and work on cutting-edge projects. Supportive and collaborative team environment.