Performance & Quality Assurance Coordinator £30,000 per annum Location: Kenilworth | Office Based Hours: Monday to Friday | 9am to 5pm (30 mins lunch) Benefits Casual dress code. Company events. Company pension. Monday to Friday schedule (no weekends). About the Company: Our client is a well-established energy company dedicated to delivering high-quality services to customers. As part of their continued growth, they are seeking a highly motivated Performance & Quality Assurance Coordinator to oversee team performance across all departments, ensuring operational excellence and adherence to processes. Key Responsibilities: Monitor and assess the performance of teams across all business departments to ensure efficiency and productivity. Conduct quality assurance checks to maintain high standards in customer service, compliance, and operational procedures. Review and refine internal processes to drive continuous improvement and operational effectiveness. Identify areas for development within teams and provide recommendations to enhance performance. Collaborate with department heads to ensure consistency in quality and process adherence. Produce reports on team performance, identifying trends and areas requiring attention. Support teams in maintaining best practices, ensuring that business objectives are met. The Ideal Candidate Will Have: Experience in performance monitoring, quality assurance, or operational oversight. Strong analytical skills with the ability to assess data, identify trends, and recommend improvements. Excellent attention to detail and a structured approach to reviewing processes. Strong communication and interpersonal skills to work effectively with teams across different departments. Ability to manage multiple priorities in a fast-paced environment. Job Ref: EN804 Note: Hollyfield Personnel will only contact successful candidates within 5 - 7 working days of application receipt. By applying for this vacancy, you give permission for Hollyfield Personnel to contact you and retain your details.