Let’s talk numbers. When it comes to UK retail, it’s hard to find a bigger name. We sell thousands of items an hour and are expanding our e-commerce business by the second. For anyone in Tech, this is the place to learn. To grow. And to thrive.
Online Technology is the biggest department within NEXT Technology and is based across multiple sites and countries, working across development, testing, support, architecture and more to keep ourselves ahead of the pack.
About the role
As a Product Group Manager responsible for Online Ordering within our Online Technology Domain, you will work with your own Product Delivery Managers and other teams both within and outside the Online Technology domain overseeing the development of key software platforms that support the customer journey through checkout and post-purchase order management.
The Online Technology Domain develops and manages the market leading online platforms of Next and our Total Platform partners. A total of over 100 websites and associated mobile applications across UK and international channels.
You will have line management responsibility of Product Delivery Managers ensuring the most efficient resources are used within your portfolio and that stakeholder interests are managed and satisfied. You will be required to provide effective board level communication demonstrating progress, cost control and the strategic alignment of the programme.
You will ensure appropriate budgeting is in place and all resources ensuring continuous improvement are anticipated and provisioned. You will have strong supplier management and proven contracting and negotiating skills to provide excellent cost control.
Day-to-day, your responsibilities will include:
1. Team Management Lead, coach and develop a team of Product Delivery Managers to consistently deliver the highest standards of service required by the business. Develop technical and behavioural skills of the team and promote a learning culture within the Technology function.
2. Stakeholder Management Ensure issues raised by business users are appropriately evaluated, prioritised and resourced. Ensure that communication to the business is professional, clear and appropriate. Build and maintain working relationships with key stakeholders and business users. Work closely with other Technology teams to improve cross-team collaboration of issues, where appropriate.
3. Sub-Department Management Ensure that budgets for all resources and services are correctly provisioned and obtained using the appropriate financial processes. Maintain, review and negotiate supplier contracts to maximise cost effectiveness and benefits.
You will also have direct line management of a number of Product Delivery Managers with responsibility for Online Checkout Delivery and Payments, My Account and Credit, VIP Sale and Total Platform Onboarding teams.
In addition to this you will work alongside the other Product Group Managers within the Domain to ensure new features and projects are handed over to BAU operation smoothly and in a timely manner.
About you
● Proven track record of working within a large organisation as a Programme Manager or similar function
● Demonstrable experience in creation of a service level roadmap, backlog prioritisation, development of business cases, success criteria and using multiple insights such as user feedback & performance analytics
● Strong legal, compliance and commercial competencies
● Extensive experience of managing complex portfolios
● Ability to manage executive level stakeholders and build key business relationships
● Exceptional people management skills, particularly in leading, developing and coaching multi-disciplinary teams
● Strong leadership skills and previous team management
● Transferable skills applicable to multiple domains
● Experience of managing a demanding workload
● Strong ability to plan and prioritise multiple streams of work
● Proven performance communicating to executive level stakeholders on the status, costs and risks associated to the programme
● Competent ambassadorial skills in front of clients, suppliers & partners
You’ll be doing all this from our Contact Centre in Doncaster although this role will also have regular travel to our Head Office in Leicester.
So if you’ve got vast experience when it comes to managing software teams, proficiency in agile methodologies, a deep understanding of eCommerce systems and a strong technical background, this is the challenge for you – and your career.
Let’s Take It On.