Head of Aftersales - Audi
Job summary:
As Head of Aftersales for our Audi brand, you will organise all Aftersales activities to ensure a highly efficient and profitable operation. With a foremost focus of satisfying customers and enhancing customer relations at all times, in this role you will also ensure the control of resources to utilise assets at a level commensurate with profit targets. To be successful in this role, it is essential that you have previous manufacturer motor retail experience.
This is a Regional role therefore regular travel primarily across Yorkshire, but also down to Lincoln and Boston should be expected. All base locations will be considered as appropriate within the Region.
Key Responsibilities will include:
1. Leading and coaching aftersales teams via the Service Managers to achieve objectives.
2. Supporting Service Managers to achieving 100% of the budgeted financial and operational objectives from JCT600 and the Brand.
3. Organising Aftersales activities to ensure the efficient and profitable operation, satisfying customers and enhancing customer relations.
4. Maximising Aftersales departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value added products and services.
5. Ensuring compliance of all Group and Brand Aftersales processes and initiatives.
6. Developing and enhancing brand relationships, ensuring performance in the top quartile of all Brand measurements.
7. Carrying out audits for Group Aftersales strategies and processes to ensure compliance throughout the Group.
8. Ensure co-ordination of effective Aftersales marketing to boost sales at appropriate opportunities throughout the year.
9. Creating an environment where the Aftersales departments’ Colleagues develop and excel, within a team culture of high performance and excellence.
Qualifications:
10. Previous manufacturer motor retail experience is essential.
11. Proven experience of leading and managing successful teams at a high level to deliver results.
12. Proven experience in a Service Management capacity is desirable, a deep understanding of the service core process is essential.
13. A customer centric approach, always striving to deliver service above customer expectations.
14. Technical skills, knowledge and experience of the retail motor industry in a management position.
15. Ability to organise clerical work, administration, control systems and financial resources. High standards of numeracy and literacy along with strong communication skills are essential.
16. Proven leadership and coaching attributes to lead, influence and coach others into delivering results.
17. Technical, professional and engineering qualifications are desirable.
18. Member of the Institute of the Motor Industry preferred.
19. Ability to think strategically.
20. A strong team player with the ability to think strategically when making decisions.
21. A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
22. A highly competitive salary dependent upon experience.
23. A life assurance plan and a company pension subject to T&C’s.
24. 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
25. Flexible and hybrid working policies.
26. 26 weeks paid maternity leave and 4 weeks paid paternity leave.
27. A range of training and leadership development programmes.
28. Colleague referral scheme worth up to £1000 per referral.
29. Preferential Service Rates (This includes family and friends)
30. Long service reward and Loyalty incentives.
Our Ambition:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.