Salesforce product owner | senior business analyst

Salesforce Product Owner | Senior Business Analyst

Salesforce Product Owner | Senior Business Analyst (5942)

Location: Explore Industrial Park, Explore Way, Steetley, Worksop, Nottingham, S80 3DT
Salary: Competitive base + Benefits & Car Allowance
Job Type: Permanent

Select is a leading provider of plant and equipment hire services, committed to delivering high-quality solutions to our clients. We are undergoing a digital transformation to enhance our customer engagement and operational efficiency through the implementation of Salesforce CRM, CPQ, and Field Service solutions.

Role Overview

We are seeking a highly skilled and motivated Salesforce Product Owner | Business Analyst to join our team. The successful candidate will play a crucial role in shaping, implementing, and optimizing Salesforce CRM, CPQ, and Field Service solutions bespoke to Select. This role requires a deep understanding of business processes, strong analytical skills, and the ability to articulate business requirements to the developer to devise the appropriate technical solution. The ideal candidate will be passionate about driving digital transformation and delivering measurable business benefit.

Key Responsibilities

* Act as the primary point of contact for Salesforce CRM, CPQ, and Field Service implementations.
* Lead the implementation and optimization of Salesforce solutions to enhance operational efficiency and customer satisfaction.
* Collaborate with stakeholders to gather and document business requirements, facilitating workshops to ensure alignment between business and technology.
* Develop and maintain a product roadmap for Salesforce solutions, prioritizing initiatives to maximize impact.
* Work closely with development teams using JIRA to deliver bespoke Salesforce products.
* Drive user adoption through targeted training programs, knowledge articles and continuous support.
* Support the Change Manager with current communications relating to new updates and releases.
* Create process-oriented dashboards and reports from Salesforce data to inform decision-making.
* Utilize Salesforce analytics to derive insights, monitor KPIs, and support senior leadership in delivering the digital transformation agenda.
* Manage the product backlog and deliver features in alignment with Agile methodologies.
Required Skills and Experience:
* Proven experience as a Salesforce Product Owner, Business Analyst, or similar role, with hands-on expertise in Salesforce CRM, CPQ, and Field Service solutions.
* Strong ability to translate business needs into technical solutions, with a track record of delivering successful digital transformation projects.
* Proficient in Agile methodologies, including backlog management, user story creation, and working with development teams.
* Exceptional analytical, problem-solving, and stakeholder management skills.
* Data-driven mindset with experience in creating actionable insights from Salesforce analytics.
Education and Certifications:
* Bachelor's degree in business administration, information technology, or a related field is desirable but not essential.
* Salesforce certifications (e.g., Salesforce Certified Administrator, CPQ Specialist, Field Service Consultant).
* Certified Scrum Product Owner (CSPO) is a plus.
* Experience in the construction and plant-based industry is an advantage.
About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com #J-18808-Ljbffr