Sales & Client Management (SCM) Role Overview: The Sales & Client Management (SCM) Consultants work in conjunction with Sales to facilitate new and renewal business and drive revenue. This role will provide information to Sales on general salesrelated matters and policy and procedural issues and act as a liaison between Sales Operations and internal departments within Thomson Reuters. In addition, this role will support Sales and Sales Operations management to achieve the business’ objectives About The Role Assist Sales personnel in meeting and exceeding their goals. Serve as a primary resource for sales to understand content/product offerings, policies, order processing, credit, promotions, incentives and procedures for all pre-sale issues Be available for question from Sales and Client managers via phone, email and chat Keep channels of communication open between Sales/Management and internal departments Act as an information resource and assist in problem solving all issues Provide feedback best practices to sales and internal departments to facilitate the development of new products and promotions Consult with management on the effect of policies and procedures by assisting in developing and implementing policy and procedure changes in a fair and consistent manner. Ensure that profitable business is being secured on behalf of the company Provide direction for sales and implementing policies and procedures. Serve as a consultant on best practices and knowledge sharing on new products and promotions Provide direction on order capture tool, exception tool and other policies, procedures, promotions, etc. About You Must be adept at problem solving and communicating with the field, account management, customers, and internal management Solid understanding and experience with detailed technology projects Detailed focused Understand technology requirements, concepts and structure for testing technical solutions Ability to work in a team environment as well as independently with minimum supervision Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings Strong organizational and prioritization skills with attention to detail Ability to adapt to dynamic and fast paced work environment Strong communication skills (written, verbal, interpersonal); must be service oriented Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives Work well independently and as part of team Confident, helpful, customer-oriented phone presence required Proven ability to take on multiple projects and see them to completion successfully LI-KL1 What’s in it For You? Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes: Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint. Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. &xa; Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com .