Our Client is looking for a skilled 1st line Engineer to join their dynamic team on a Temp to Perm basis. The ideal candidate will be responsible for break/fix server of HP, Dell and IBM. They will also be responsible for rack, stack, configure and server provisioning.
Start Date: Jan 2025
Duration: 260 Days (Initially)
Pay Rate: £147/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £165 p/d (includes rolled up holiday)
IR35 Status: Inside
Location: Camberley
Responsibilities:
* Support Trainee DC Engineers when required.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customer and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls and emails to the data centre support function.
* Liaise with third party suppliers to report and escalate customer problems.
* Respond to customers within agreed SLA.
* Follow escalation processes; tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Soft Skills:
* Flexible approach and ability to work co-operatively within a newly created team environment.
* Self-starter with the ability to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.
* Experience in operationally supporting large, complex technical environments.
* Methodical and structured in their approach to tasks.
* Capability to organise and prioritise tasks.
* Strong interpersonal skills to establish/maintain relationships and interact with team members.
* Strong organisation and time management skills.
* Strong analytical and problem-solving skills.
To apply for this Server Support Engineer Contract job, please click the button below and submit your latest CV.
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