Customer Support Coordinator
Location: North Kent – hybrid
Salary: £25,000 + bonus
Type: Permanent full time role
Pearson Whiffin are recruiting for a Customer Support Coordinator on behalf of our client, a global manufacturing business. To be considered for this role, you must have previous customer service experience in a business-to-business environment, ideally within manufacturing.
Duties include:
* Being the first point of contact for all customer queries, delivering an exceptional level of service at all times.
* Liaising with customers via web chat, telephone and email.
* Dealing with customer complaints.
* Entering and processing orders.
* Advising customers of any fulfilment issues or delivery delays.
* Providing quotations and following up on open quotes.
* Sending price lists to customers.
* Processing new customer registrations via the online portal.
To be considered for this role, you must have/be:
* Previous customer service experience within a B2B environment.
* Experience within manufacturing or a regulated environment would be a significant advantage.
* Excellent customer service skills.
* Strong written and verbal communication skills.
* IT proficient and confident using ERP and CRM systems (Oracle and HubSpot).
My client is offering a plethora of fantastic benefits to include 25 days holiday + BH, a competitive pension scheme, private medical cover and more!
This role is being managed by Christina Pithouse, Recruitment Consultant for Pearson Whiffin Recruitment.
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