Domestic Appliance Engineer - Nottingham (Hisense)
Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.
Our Purpose: We exist to keep households running while protecting the environment.
Our Vision: We are proud to care for our customers' appliances for a more sustainable world.
About The Role
As an experienced field-based domestic appliance engineer, you will be provided with the tools to win and succeed. Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer. Every day you will use your expertise and product knowledge to diagnose and resolve issues, focusing primarily on Hisense branded products. You'll be supported by our regional field service teams who together and independently work productively to repair our customers' appliances in their homes.
About You
You'll work collaboratively with our teams to deliver a first-class service to our customers, be a good communicator with a can-do attitude, enthusiasm for problem solving and the passion to repair our customers' appliances first time. You must have a minimum of 2 years' recent experience in the white goods repair sector in a field-based capacity and have up-to-date working repair knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers.
You will receive a full company induction into the Pacifica family, then you are set for a great career with us.
Powering Pacifica
Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success. Pacifica is powered by our People; they're at the heart of what we do. We recognise the value our people bring, that's why we consistently improve and invest in specialised manufacture training, appliance test equipment, engineer PPE, and bespoke in-house easy-to-use engineer service software to ensure you have all the tools available to you to do your role efficiently and safely.
Specialised Manufacturer Training
As a multi-brand repairer, specialised Manufacturer training is available from the leading appliance brands.
Planning team
Engineers' daily routing is planned by our Office Team, based at our Head office in the North East. Working with our regional service managers and engineers, they have the knowledge and expertise to ensure your day is efficient and easy to navigate, so you get the most out of your day.
Pre-ordering software
All our Engineers are able to see their jobs in advance and pre-order the required parts, putting you in charge of your own jobs and productivity bonus scheme.
Field and office-based support
Our engineers are supported daily by regional service managers and area service managers in the field, and by office-based service desk teams and manufacturer technical teams.
Benefits
What you will receive from us:
* Competitive salary of £26,000 to £35,000 per annum dependent on skill set and experience, with wage increases based on performance.
* Bonus scheme available to increase your earnings.
* Working 8 hour day (usually 9am-5pm), Monday - Friday.
* Pre-planned routes and drive time is included.
* Intime daily parts delivery to a designated parts collection point local close to your location.
Additional Benefits:
* Company van, including air-conditioning, electric windows and car play, fuel card, uniform, specialist tools, mobile tablet and PPE are all supplied.
* Company Pension scheme.
* Private Van use (optional, subject to HMRC Tax rules).
* 30 days annual holiday allowance (will rise with length of service) including 8 bank holidays.
* Wellbeing and fantastic work-life balance.
* Excellent opportunities for progression and promotion within our business.
* Death in service benefit at 3x salary.
* Company online retailer saving portal.
* Complimentary MAP - (Multi Appliance Protection) for your own home appliances.
* Costa card gift cards - monthly nominations by Team Managers.
* Entry into Monthly Cash Prize Draw.
* Van stock supplied and automatically replenished based on your personal usage.
* Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of unused parts via the same process.
* Easy to use in-house engineer software for repair visits.
* No Sales targets for customer consumables.
* Pre-order against your own jobs.
* Specialist training.
* We operate a City and Guilds Assured Training scheme, that will provide you if required with additional product upskilling, enabling you to expand your current skill set.
We work with a small selection of the world's leading manufacturers, including; Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
IMPORTANT: You will need to hold a full UK manual Driving Licence with no more than 6 points. #J-18808-Ljbffr